Morocco Retreat
Booking Terms & Conditions
Root & Exhale
Last updated: [TBC]
1. About the Retreat
The Morocco Retreat (“Retreat”) is a 7-night yoga and wellbeing retreat taking place in the Ourika Valley, Morocco, from 10 July 2027 to 17 July 2027.
Venue: Babs Zouina, Ourika Valley, Morocco.
The Retreat package includes:
7 nights’ accommodation at Babs Zouina
Brunch
Dinner
Yoga
Breathwork
Somatic movement
Workshops
Unless expressly stated otherwise, the Retreat does not include:
Flights to or from Morocco
Airport transfers
Travel insurance
Visas or entry requirements
Personal expenses
Activities or services not specifically stated as included
The Retreat is sold as a package for one total price.
2. Accommodation and Price
The total price of the Retreat depends on the accommodation option selected:
£1,625 per person — [accommodation type TBC]
£1,923 per person — [accommodation type TBC]
The accommodation options and corresponding prices will be clearly stated at the time of booking.
A £250 deposit per person is payable at the time of booking.
The remaining balance is payable in two instalments:
For the £1,625 package:
£612 by 15 February 2027
£612 by 15 April 2027
For the £1,923 package:
£761 by 15 February 2027
£761 by 15 April 2027
Important: the stated instalments currently leave £151 outstanding on each package. The final £151 payment and due date are TBC.
Your place on the Retreat is not confirmed until the required deposit has been received.
3. Booking and Contract
A booking is made when:
you complete the booking process;
you agree to these Booking Terms & Conditions; and
we receive the required deposit.
Once your booking has been accepted, a legally binding contract exists between you and Root & Exhale.
The information provided on the Retreat webpage and during the booking process forms part of the information on which you have agreed to purchase the Retreat.
We will provide you with booking confirmation and the relevant package-travel information following your booking.
4. No 14-Day Cooling-Off Period
Because the Retreat includes accommodation, catering and leisure activities provided for a specific date or period, the statutory 14-day cancellation right that ordinarily applies to many online consumer contracts does not apply to the Retreat.
This does not affect any cancellation or termination rights you may have under the Package Travel and Linked Travel Arrangements Regulations 2018 (“the Package Travel Regulations”) or any other applicable consumer law.
5. Cancellation by You
You may cancel your booking at any time before the start of the Retreat by notifying us in writing.
A cancellation charge may apply depending on when you cancel.
Cancellation charges and the applicable schedule: TBC.
(refundable R/non-refundable nR/transferable T)
deposit (non-refundable)
instalment 1 - 15th Feb - (minus or not early bird £150 (31ST OCTOBER)) (Transferable IF redeemed by booking, not expressly attending, a future retreat within 12mths from the cancellation date)
instalment 2 - 15th Apr - (balance %) (Transferable IF redeemed by booking, not expressly attending, a future retreat within 12mths from the cancellation date).
Any cancellation schedule will be based on the costs we reasonably incur or are committed to as a result of your cancellation and will comply with applicable consumer and package-travel law.
If you have a statutory right to cancel or terminate the package without paying a termination fee, that right will take precedence over any cancellation charge set out in these Terms.
6. Cancellation Because of Unavoidable and Extraordinary Circumstances
You have the right to terminate the package travel contract before the start of the Retreat without paying a termination fee where unavoidable and extraordinary circumstances occurring at the destination or its immediate vicinity significantly affect the performance of the package, or significantly affect the carriage of passengers to the destination.
In such circumstances, you will be entitled to a full refund of payments made for the package, subject to the applicable statutory provisions.
No compensation will ordinarily be payable in these circumstances where the law provides that the circumstances constitute unavoidable and extraordinary circumstances.
7. Transferring Your Booking
You may transfer your package booking to another person who satisfies all the conditions applicable to the Retreat.
You must give us reasonable notice of the proposed transfer. The applicable requirements and any reasonable costs associated with the transfer will be communicated to you at the time of the request.
The person taking over your booking must agree to these Booking Terms and satisfy any requirements applicable to the Retreat.
8. Changes to the Retreat Before Departure
We will make reasonable efforts to provide the Retreat as described at the time of booking.
Occasionally, it may be necessary to make changes. If we need to make a significant change to an essential element of the package, we will notify you as soon as reasonably practicable and provide you with the rights available to you under the Package Travel Regulations.
Depending on the circumstances, these rights may include accepting the proposed change, accepting an alternative package, or terminating the contract and receiving a refund where required by law.
We will not use this clause to make changes that would unlawfully deprive you of your statutory rights.
9. Cancellation by Us
We may cancel the Retreat where this is necessary, including where circumstances make it impossible or impracticable to provide the package.
Where we cancel the Retreat, your rights will depend on the reason for cancellation and the applicable Package Travel Regulations.
Where the law requires us to provide a full refund, we will refund payments made for the package in accordance with the applicable statutory requirements.
If the Retreat is subject to a minimum number of participants, the minimum number and any applicable cancellation deadline will be clearly communicated before booking.
Minimum group size: TBC.
10. Our Responsibility for the Retreat
As the organiser of the package, Root & Exhale is responsible for the proper performance of the travel services included in the Retreat, irrespective of whether those services are provided by us or by other suppliers.
If any part of the package is not provided in accordance with the contract, we will comply with our obligations under the Package Travel Regulations.
You must notify us without undue delay if you become aware of any problem with a service included in the Retreat, so that we have a reasonable opportunity to put it right.
11. Assistance During the Retreat
If you experience difficulty during the Retreat, we will provide appropriate assistance without undue delay where required by law.
This may include providing information about health services, local authorities and consular assistance and helping you make communications or find alternative arrangements where appropriate.
Where your difficulty has been caused intentionally or through your negligence, we may charge a reasonable fee for assistance, limited to the actual costs incurred, where permitted by law.
12. Accommodation
Accommodation will be provided at Babs Zouina in the Ourika Valley, Morocco.
The Retreat has different accommodation options, reflected in the two price levels.
Accommodation options: TBC.
Your booking will specify the accommodation option selected.
Any specific accommodation requests should be made at the time of booking. We will make reasonable efforts to accommodate requests but cannot guarantee them unless expressly confirmed in writing.
13. Food and Dietary Requirements
The Retreat includes brunch and dinner.
Please tell us about any allergies, intolerances or dietary requirements when you book, and in any event no later than [TBC] before departure.
We will pass relevant information to the relevant food provider and make reasonable efforts to accommodate notified dietary requirements.
However, we cannot guarantee that food will be completely free from allergens or cross-contamination.
You remain responsible for communicating any dietary requirements directly to relevant staff during the Retreat.
14. Yoga, Breathwork, Somatic Movement and Workshops
The Retreat includes yoga, breathwork, somatic movement and workshops.
These activities are intended to support general wellbeing and are not medical treatment, diagnosis or medical advice.
You are responsible for informing us before participating if you have any injury, medical condition, pregnancy, physical limitation or other circumstance that may affect your ability to participate safely.
You should seek appropriate medical advice before participating if you are unsure whether the activities are suitable for you.
You are responsible for working within your own limits during all activities.
We reserve the right to modify or exclude an activity where reasonably necessary for safety.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
15. Travel, Passport and Entry Requirements
You are responsible for ensuring that you have the necessary passport, visa, entry permission and other documentation required to travel to Morocco.
You should check the requirements applicable to your nationality and circumstances with the relevant authorities before travelling.
Flights are not included in the Retreat price unless expressly stated otherwise.
You are responsible for arranging your own flights and ensuring that your travel arrangements allow you to arrive at Babs Zouina in time for the Retreat.
Airport transfer arrangements: TBC.
16. Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance when you book the Retreat.
Your policy should provide appropriate cover for cancellation, medical treatment, emergency assistance, repatriation, personal belongings and any activities you intend to undertake.
You are responsible for checking that your policy is appropriate for your individual circumstances.
17. Insolvency Protection
As a UK-established organiser of a package, Root & Exhale will maintain appropriate insolvency protection covering the reasonably foreseeable costs of refunding payments made by travellers for travel services not performed as a result of our insolvency.
Insolvency protection provider: TBC
Address: TBC
Email/telephone: TBC
Policy/bond/reference number: TBC
Full details of the protection and the procedure for making a claim will be provided before bookings are taken, as applicable.
18. Complaints
If you experience a problem during the Retreat, please tell us or the relevant service provider as soon as reasonably possible.
This gives us the opportunity to investigate the issue and, where possible, put it right while you are still at the Retreat.
You can also make a formal complaint after the Retreat by contacting:
Root & Exhale
Email: [TBC]
Postal address: [TBC]
We will seek to resolve complaints within a reasonable period.
Nothing in this complaints procedure limits your statutory rights.
19. Our Liability
We are responsible for the proper performance of the travel services included in the package in accordance with the Package Travel Regulations.
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any liability that cannot legally be excluded or limited; or
any other liability that applicable law does not permit us to exclude or limit.
Subject to applicable law, any limitation of liability relating to compensation for damage will comply with the Package Travel Regulations.
20. Your Conduct
You are expected to behave respectfully towards other guests, staff, instructors, the accommodation provider and local residents.
We may take reasonable action if your behaviour seriously disrupts the Retreat, causes danger or significant distress to others, damages property, or breaches local law or the rules of Babs Zouina.
Where appropriate, this may include asking you to leave the Retreat.
If you are required to leave because of your behaviour, you may not be entitled to a refund and may be responsible for any resulting costs, subject to your statutory rights.
21. Special Requirements
Please tell us at the time of booking about any special requirements that are important to your participation in the Retreat.
We will consider reasonable requests and advise you whether they can be accommodated.
22. Personal Information
We will process your personal information in accordance with our Privacy Policy:
[LINK TO PRIVACY POLICY — TBC]
Where you provide health, dietary or accessibility information to enable us to provide the Retreat safely and appropriately, we will handle that information in accordance with applicable data-protection law.
23. Governing Law and Jurisdiction
These Terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you under applicable law.
Nothing in these Terms affects any mandatory rights you may have under consumer law.
24. Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer.
Where there is any conflict between these Terms and a mandatory provision of applicable consumer or package-travel legislation, the mandatory provision will prevail.
25. Contact Us
Root & Exhale
Legal name: [TBC]
Business address: [TBC]
Email: [TBC]
Telephone: [TBC]
Package Information
Retreat
Morocco Retreat
Organiser
Root & Exhale
Destination
Ourika Valley, Morocco
Venue
Babs Zouina
Dates
10 July 2027 – 17 July 2027
Duration
7 nights
Accommodation
[Type/options TBC]
Meals
Brunch and dinner
Programme
Yoga, breathwork, somatic movement and workshops
Price
£1,625 or £1,923 per person, depending on accommodation type
Deposit
£250 per person
Flights
Not included
Airport transfers
[TBC]
Cancellation charges
TBC
Payment Schedule
£1,625 accommodation option
£250 deposit on booking
£612 by 15 February 2027
£612 by 15 April 2027
Remaining £151: TBC
£1,923 accommodation option
£250 deposit on booking
£761 by 15 February 2027
£761 by 15 April 2027
Remaining £151: TBC
By completing your booking, you confirm that you have read and accepted these Booking Terms & Conditions and the information provided about the Morocco Retreat.